Frequently Asked Questions

Sales & Financing
Q: Do I need to make an appointment for a test drive?
A: You do not need to make an appointment for a test drive, just stop right in! If you are on a tight schedule, however, you may want to set up an appointment with one of our sales consultants so that we may better serve you.

Q: Are you open on Sundays?
A: We are open on the last Sunday of every month from 12PM to 5PM, stop in and see us!

Q: What is the phone number for Jake Sweeney Kia?
A: You can reach our sales, service, and parts department by calling 859-938-2020. Our receptionist will be happy to direct your call to the correct department.

Q: Can I apply for Financing online?
A: Yes, you can! We have an easy, quick pre-qualify online form that lets you see financing offers based on your credit without requiring any sensitive information such as your social security number or date of birth.

Q: How do I trade in my car?
A: When you visit our Kia dealership, our sales consultants can assist you in trading in your car. We have an onsite appraisal center as well as an online value your trade tool if you would like an estimate on how much your vehicle is worth.

Q: What is the difference between Pre-Owned and Certified Pre-Owned (CPO)?
A: A Certified Pre-Owned vehicle has been previously owned, usually with no more than 60,000 to 80,000 miles and is no more than 5 to 7 years old. CPO vehicles are backed by the original manufacturer and is subjected to a rigorous, multi-point inspection. Certified Pre-Owned cars come with an extended warranty from the original date of service that is good at any dealer in the country. If there are any damaged or worn parts that are found during the multi-point inspection of a CPO car, those parts are replaced before being offered for sale. To get this same service when buying a used car, the buyer must pay for an inspection and any subsequent repairs. A CPO vehicle includes an extended warranty, a limited bumper-to-bumper warranty, and a number of services such as 24-hour roadside assistance. A used car usually only offers the remainder of the factory warranty if it is still in effect.

Q: What is the difference between Leasing and Financing?
A: The biggest difference between leasing and financing a car have to do with exactly what you pay for as well as what responsibilities or obligations you may have. Listed below are some of the major differences between the two.

Ownership
  • Lease: You don't own the car; you are paying to use it for a fixed period of time. Once the term ends, you can either return or buy the vehicle.
  • Finance: You own the vehicle and can use it anyway you like for as long as you want. You can add any customization or modifications that you like.
Down Payments
  • Lease: Usually includes the first month's payment, a refundable security deposit, down payment, taxes, registration fees, and any other applicable fees.
  • Finance: Usually includes the cash price or a down payment, taxes, registration fees, and any other applicable fees.
Monthly Payments
  • Lease: Most of the time, lease payments will be lower than financing payments because you are only paying for the depreciation of the vehicle during the time you are leasing it plus interest, rent charges, taxes, and fees.
  • Finance: Loan payments are usually higher than leasing because you are paying for the entire value of the car.
Early Termination
  • Lease: If you would like to end your lease early, you will have to pay early termination fees. These fees usually can cost as much as sticking with the rest of lease's term.
  • Finance: You can sell or trade in a vehicle whenever you want. The money you make selling your car can be used towards paying off the loan.
Distance Restrictions
  • Lease: Most leases have an annual limit on how many miles you can drive the car. Once that limit is hit, you will incur an extra charge per mile.
  • Finance: You can drive your car as much as you want. The only disadvantage is how the mileage will affect resale value.
Whether or not you want to lease or finance depends greatly on your long-term intentions. If you are the type of person who likes to have a new car every few years, leasing makes much more sense financially. However, if you intend to buy a car and keep it for the life of the car, financing would be a better option for you. 

Service & Parts
Q: How important is car maintenance?
A: Having your vehicle serviced at the recommended time and mileage intervals is the best method of keeping your car or SUV in top running condition and preventing unexpected repairs.

Q: How often should I service my KIA?
A: KIA recommends getting your vehicle serviced every 6 months or 7,500 miles. There is also a maintenance schedule available in your owner's manual that you can follow.

Q: How do I know when to change my oil?
A: Depending on your model, there may be several methods for reminding you of when an oil change is needed on your vehicle. Most models do have an electronic reminder that can be set and reset through your vehicles instrument panel menu. The standard recommendation from KIA is 6 months or 7,500 miles. Ask one of our Service Advisers for more details on how to set up these electronic reminders, or you can schedule an oil change with us online.

Q: Does Jake Sweeney KIA have a shuttle service?
A: Yes, Jake Sweeney KIA does have a shuttle service. Whether you would like to go to Florence Mall, a restaurant nearby, or work, we can take you there. Just let your service adviser know and we would be more than happy to arrange our shuttle service to pick you up

Q: How do I pair my phone to my Kia with  Bluetooth?
A: Pairing a device with Bluetooth can be done in a few simple steps

1. Ensure Bluetooth wireless technology is turned "on" on your phone
2. Press the "Call" button on the steering wheel or the "Phone" hard key on the radio
3. In the Bluetooth menu of your phone, select "Search for Bluetooth Devices." Select the name of your vehicle (KIA Motors) displayed on your phone
4. Follow the instructions on your device to confirm the passkey displayed. Press "OK" or "Pair" to complete pairing. The contact download may take a few minutes.

Your phone should now be connected to your Kia. Be sure to allow phonebook download and future auto connection on your phone. This will allow you to take advantage of hands-free calling. 

Q: How do I pair my garage door opener to my KIA?
A: Programming your garage door opener to KIA Homelink is easy. Just follow these simple steps

If you have a new KIA vehicle with no prior data programmed into it, you can start right away. If you have a used KIA vehicle, you will want to make sure to clear any existing data that may be stored. To do this, hold the outside two buttons on your rear-view mirror for about 20 seconds. The memory will be cleared when the light starts to flash. This will clear all three buttons and will only need to be done once.

1. Make sure your car is parked in front of your garage and turn on your vehicle
2. Hold your garage door opener in one hand and press the Homelink button that is located on your rear-view mirror that you would like to pair it with.
3. Hold both buttons down simultaneously. The two devices will be paired once the indicator light goes from a slow flash to rapid blinking.

If you have followed the above instructions and are not having any success, you may have to check your garage door motor. You may need a ladder for this step. On your garage door motor, turn the setting to "learn" or "smart". once you do this, repeat the above steps. 

If you are having trouble or if these instructions seem unclear, feel free to reach out to us at Jake Sweeney KIA in Florence. We will be more than happy to assist you.

Q: Does Jake Sweeney KIA sell genuine OEM parts?
A: Yes, we do sell genuine KIA OEM parts and they are backed by a 12 month/12,000 mile parts warranty. You can visit our parts department and our parts staff will be more than happy to order you the parts you need

Q: Where can I buy accessories for my car?
A: We offer a vast array of Genuine OEM Accessories such as All-Weather floor mats, tow hitches, bike racks and more. Just visit our Parts & Service Departments for more details or check out our online Accessories store.

Contact

Jake Sweeney Kia

5969 Centennial Circle
Directions Florence, KY 41042

  • Sales: (859) 938-2020

Hours

  • Monday 9:00 AM - 8:00 PM
  • Tuesday 9:00 AM - 8:00 PM
  • Wednesday 9:00 AM - 8:00 PM
  • Thursday 9:00 AM - 8:00 PM
  • Friday 9:00 AM - 6:00 PM
  • Saturday 9:00 AM - 6:00 PM
  • Sunday Closed

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